Privacy Policy
AWAN SOLAR KHURA
Effective Date: September 20, 2026
Last Updated: September 20, 2026
At Awan Solar Khura, we respect your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, store, and protect information when you contact us, visit our website, submit an inquiry, request a quotation, or use our services.
1. Information We May Collect
Depending on how you interact with us, we may collect:
- Full name
- Phone/mobile number
- WhatsApp number
- Email address
- Business or installation address
- Information about your solar energy requirements
- Information related to solar panels, inverters, lithium batteries, or other products you inquire about
- Messages, inquiries, quotation requests, and other information voluntarily provided by you
- Information submitted through contact or inquiry forms
- Basic technical information when you visit our website, such as browser type, device type, IP address, and website usage information, where applicable.
We only seek information that is reasonably relevant to providing our products and services.
2. How We Use Your Information
We may use your information to:
- Respond to your inquiries and messages
- Provide product information and quotations
- Recommend suitable solar, inverter, and battery solutions
- Arrange installation, delivery, inspection, or after-sales services
- Communicate with you regarding your order or inquiry
- Improve our products, services, website, and customer experience
- Maintain business records
- Prevent fraud, misuse, unauthorized activity, or security issues
- Comply with applicable legal or regulatory requirements.
3. Phone Calls & WhatsApp Communication
If you contact Awan Solar Khura by phone or WhatsApp, we may retain your contact information and conversation details as reasonably necessary to respond to your inquiry, provide quotations, arrange services, or maintain customer records.
We do not intend to sell your personal information to third parties.
4. Sharing of Information
We may share limited information with trusted service providers, technicians, installers, delivery personnel, manufacturers, or business partners when reasonably necessary to provide a requested product or service.
We may also disclose information where required by applicable law, legal process, court order, or a lawful government request.
We do not sell or rent customer personal information as a commercial data product.
5. Data Security
We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.
However, no internet transmission, electronic storage system, website, or communication method can be guaranteed to be completely secure.
6. Data Retention
We may retain customer information for as long as reasonably necessary for:
- Providing requested services
- Maintaining business and transaction records
- Handling warranties and after-sales support
- Resolving disputes
- Meeting legal or regulatory obligations
- Protecting our legitimate business interests.
When information is no longer reasonably required, we may delete or securely dispose of it, subject to applicable legal and business record requirements.
7. Cookies & Website Technologies
If our website uses cookies, analytics tools, or similar technologies, these may be used to improve website functionality, understand visitor activity, maintain security, and improve user experience.
You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
8. Third-Party Websites & Services
Our website or online presence may contain links to third-party platforms such as:
- Google Maps
- Other social media or service platforms.
These third-party services have their own privacy policies and terms. Awan Solar Khura is not responsible for the privacy practices, security, or content of third-party platforms.
9. Children's Privacy
Our services are intended for general customers and businesses. We do not knowingly request or intentionally collect personal information from children for purposes unrelated to providing our services.
10. Your Privacy Rights
Subject to applicable law, you may contact us to:
- Ask what personal information we may hold about you
- Request correction of inaccurate information
- Request deletion of information where appropriate
- Ask how your information is being used
- Withdraw a previously provided communication preference where applicable.
Some information may need to be retained where required for legal, warranty, accounting, security, or legitimate business purposes.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or applicable legal requirements.
Any updated version will be published with a revised “Last Updated” date.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, you can contact us:
AWAN SOLAR KHURA
Phone: 0331-8900055
Phone: 0324-0404000
Address:
Awan Solar Khushab,
Near Nizam Petroleum, Khura, Khushab, Pakistan
Email: [lynesslithiumbettery@gmail.com]